Privacy & Policy

HeatSave Insulations – Privacy Policy

Last updated: 18 July 2026

1. Who We Are

HeatSave Insulations is responsible for the personal information described in this policy and acts as the data controller for that information.

Contact details:

HeatSave Insulations
West Riding House, 41 Cheapside, Bradford, BD1 4HR
Telephone: 01274 790650
Email: info@heatsaveinsulations.co.uk

2. Scope of This Policy

This policy explains how we collect and use personal information when you visit our website, submit a Book Your FREE Home Survey form, telephone or email us, request a quotation, receive a survey, become a customer or otherwise deal with HeatSave.

It should be read with the website cookie notice and any privacy information supplied at the point where personal information is collected.

3. Personal Information We Collect

• Contact and identity information, such as your name, telephone number, email address and preferred contact method.
• Property and survey information, such as postcode, address, property type, areas of concern, loft access, existing insulation, photographs, survey notes, measurements and appointment information.
• Enquiry, quotation and customer information, such as correspondence, requested services, quotation details, contracts, installation records, invoices, payments, warranty and aftercare records.
• Marketing preferences, including whether you have asked to receive or stop receiving marketing.
• Website and advertising information, such as IP address, browser and device information, pages visited, interactions, cookie choices, referral information and advertising identifiers such as gclid, gbraid, wbraid or UTM parameters where these are available and permitted.
• Call and communication information. We may keep notes of calls and correspondence. We will tell you if calls are recorded.

4. How We Collect Information

We collect information directly from you when you use a form, contact us, speak with our team, arrange a survey, accept a quotation or receive services.

We may also receive information from another household member, a person acting on your behalf, a referral partner, installer or subcontractor, product or warranty provider, website analytics and advertising services, or publicly available property and address sources.

Where another person gives us your details, they should have authority to do so.

5. How and Why We Use Personal Information

• To respond to enquiries, check service availability, arrange and carry out surveys, prepare quotations, take steps at your request before a contract and perform contracts. Our lawful basis is contract or steps requested before entering a contract.
• To manage appointments, customer service, installation, payments, warranties, complaints and aftercare. Our lawful basis is contract, legal obligation and, where appropriate, legitimate interests in operating and protecting our business.
• To maintain tax, accounting, insurance, safety and compliance records, establish or defend legal claims and respond to regulators or authorities. Our lawful basis is legal obligation and legitimate interests.
• To secure, operate, troubleshoot and improve the website and forms, prevent fraud and abuse and understand non-identifying service performance. Our lawful basis is legitimate interests, except where consent is required for cookies or similar technologies.
• To measure advertising and enquiries, including attributing a submitted lead to an advertisement. Where cookies or similar technologies require consent, our lawful basis is consent. Where permitted processing does not require consent, we rely on legitimate interests after considering your rights.
• To send electronic marketing where you have given consent or where another lawful PECR route applies. You can unsubscribe at any time. Service messages about an enquiry, survey or contract are not marketing.

6. When Information Is Required

Fields marked as required are needed to respond to or progress your enquiry.

If you do not provide required contact or property information, we may be unable to arrange a survey, prepare a quotation or provide the requested service.

Optional marketing consent is not required to receive a survey or service.

7. Sharing Personal Information

We do not sell personal information.

We may share relevant information with:

• Our staff and authorised representatives.
• Website hosting, form, CRM, telephone, email, IT and security providers.
• Surveyors, installers and subcontractors.
• Product manufacturers, warranty or insurance providers where relevant to an agreed service.
• Payment, accounting, legal, insurance and professional advisers.
• Analytics and advertising providers where permitted.
• Regulators, law enforcement or other authorities where required.

Service providers acting for us must use information only for the agreed purpose and protect it appropriately. Some recipients may act as independent controllers under their own privacy information.

8. International Transfers

Some technology, communications, analytics or advertising providers may process information outside the United Kingdom.

Where this happens, we will use an approved safeguard where required, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful transfer mechanism.

You may contact us for more information about applicable safeguards.

9. How Long We Keep Information

• Enquiries that do not become customers: normally up to 24 months after the last meaningful contact, unless a longer period is needed for a complaint, legal claim or stated follow-up.
• Survey, quotation, contract, installation, invoice, warranty and aftercare records: normally for the contract period and up to six years afterwards, or longer where required for tax, warranty, insurance, safety or legal purposes.
• Marketing records: until you withdraw consent or object, plus a minimal suppression record so that we can respect your choice.
• Cookie and advertising data: according to the durations shown in the cookie notice and the relevant consent settings.

We may retain information for a different period where the law requires it or where reasonably necessary to establish, exercise or defend legal claims.

10. Cookies, Analytics and Advertising

The website may use strictly necessary technologies to operate forms, security and preference controls.

It may also use analytics and advertising technologies, including Google services, where permitted by your consent choices.

Non-essential technologies should not be used before the required consent is obtained. You should be able to accept, reject or manage choices and later change them through a persistent cookie-settings link.

Withdrawing consent does not affect earlier lawful processing.

Advertising parameters may be stored with a survey enquiry to understand which campaign generated the enquiry.

Names, telephone numbers, email addresses, postcodes, addresses and free-text form content must not be sent as ordinary Google Analytics or advertising event parameters.

11. Direct Marketing

We may send marketing by email, text or similar electronic means only where permitted.

Where we ask for consent, it will be separate from the survey request, optional and unticked by default.

You can stop marketing at any time by using an unsubscribe link or contacting us.

We may keep a minimal suppression record to ensure we do not contact you again through that marketing channel.

You will still receive necessary service communications about an active enquiry, appointment or contract.

12. Security

We use reasonable technical and organisational measures designed to protect personal information.

Measures may include access controls, secure connections, backups, supplier due diligence, staff access limits and procedures for identifying and responding to incidents.

No internet service can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through general website forms.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights to:

• Be informed about how your information is used.
• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request erasure of your information.
• Restrict processing.
• Object to processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent at any time where processing is based on consent.

These rights are not absolute and exemptions may apply.

To exercise a right, email info@heatsaveinsulations.co.uk or write to the address above.

We may need to confirm your identity. We normally respond within one month, subject to lawful extensions.

14. Automated Decision-Making

We do not intend to make decisions with legal or similarly significant effects about you solely by automated means through the FREE home-survey form.

Form answers may be used to route or prioritise an enquiry, but a person should review the lead before any property-specific recommendation or contract decision.

15. Children

The website and our services are intended for adults arranging services for a property.

We do not knowingly collect personal information from children through the survey form. If you believe a child has submitted information, please contact us.

16. Complaints

Please contact us first if you have a privacy concern so that we can investigate it.

You also have the right to complain to the Information Commissioner’s Office.

Visit the Information Commissioner’s Office website
Telephone: 0303 123 1113

17. Changes to This Policy

We may update this policy when our services, suppliers, website technology or legal obligations change.

We will publish the revised version with a new last-updated date. Material changes may also be highlighted at the point of collection where appropriate.

18. Contact Us

HeatSave Insulations
West Riding House, 41 Cheapside, Bradford, BD1 4HR
Telephone: 01274 790650
Email: info@heatsaveinsulations.co.uk